If you have worked with Halotek, the following guide is very important to protect your interests.  

 
For OEM order, we usually make 0.3%-0.5% products as spare parts.

1. If the defective product is beyond this quantity in one year, we will use new products to replace, or reduce the amount in next order. 
2. If it is batch defective products caused by producing or electrical problems, we will make new products and send to customers by air, and bear the total cost by ourselves.  

For terminal clients, you can follow below guides to maintain your benefit.

1. Purchase the products, quality problems within 7 days.

The user can choose:
(A) go to the dealer who purchased the product and request a full refund;
(B) go to the dealer who purchased the product, replace the same type of new products;
(C) Contact directly with service center of Halotek to ask for the help. 
 
2. Purchase the product, in 60 days of product quality problems.

The user can choose:
(A) go to the dealer who purchased the product, replace the same type of new products;
(B) Contact directly with service center of Halotek to ask for the help.
 
3. Purchase the products, more than 60 days but still within a year of product quality problems;

The user can choose:
(A) the staff will be the first time to give users the nearest after-sales service center issued a maintenance order, and give the user a maintenance number, no need to repair the single number, can be sent to the network.
(B) the bad parts can be sent to the nearest maintenance office, the service center to receive the date of the beginning of the calculation of after-sales service time, the company will be in the commitment of the after-sales service period with the user contact, and repaired the product back.

4. Purchase the products, more than the warranty period or due to human damage caused by product failure.

Choose paid service, you can call the sales to seek the help of engineers or someone else’s.